Problem
|
SOFTWARE
|
HARDWARE
|
Computer is slow
|
Could be malware, too many start-up items (Windows) or build-up of
temporary files
|
Could be hard drive is fragmented or starting to fail, not enough RAM
or an old CPU
|
Computer keeps restarting
|
Could be automatic OS update problem, adware, virus or other malware
|
Could be graphics card, motherboard or network card drivers
|
Keyboard, mouse, printer or other
peripherals aren’t working properly
|
Could be driver issues
|
Could be computer port issues or peripheral component issues
|
Peripheral commands interpreted
incorrectly
|
✓
|
|
App command not working
|
Software if it’s happening in only one app
|
Hardware if it’s happening in more than one app
|
Internet is slow
|
Could be an app in background is consuming the bandwidth
|
Could be hard disk failing
|
Downloads take forever
|
✓
|
|
Computer freezes
|
✓
|
|
Attachments won’t open
|
✓
|
|
PC blue screen of death
|
✓ (although it could be your
drivers)
|
|
Pop-up ads
|
✓
|
|
Corrupt files or long delays
accessing files
|
✓
|
|
Google performing oddly
|
✓
|
|
Sudden shut off…or sudden anything
weird
|
✓
|
|
Graphical errors like your computer
screen is jumbled
|
✓
|
|
Unusual noises
|
✓
|
If
you’re lucky, your problem is a software problem that can be easily resolved by
running a repair utility or uninstalling and reinstalling if it’s a
desktop app or logging off and on again if it’s a cloud app. To keep
problems away, keep your software updated. To keep your computer
clean and i pay
attention when things seem weird so
you can start troubleshooting before it ruins your day. If you get a new
computer and it’s having problems already — quick, trade it in while
you still can.
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